As we mature, we even forget who we really are and begin to believe that the shell of beliefs and habits we have built is really “us”.   We make excuses for ourselves and others, thinking “well, that’s just the way I am”, instead of committing to live in our own true image.

An analogy I found that rings true to me relates to the weather (posted on Michael Neill’s Genius Catalyst blog):

• If you are a victim of the weather, then sunshine is far preferable to rain.
• If you are the weather, which weather you are most comfortable with will be a function of the weather you are most familiar with being.
• If you are the sky, it really doesn’t matter what the weather is.  It will change according to the day and the season, and you will carry on, regardless.

When we are acting like someone we “should” be, we are pretending to be the victim of the weather, when we are actually the sky.  The first step is to understand that you are playing the victim, or at best the weather in your own life, with your mood and reactions driven by what is happening.  Step outside of that “should” perspective and know that you are the sky, and that the passing weather is an interesting experience to be observed and learned from, but no more defines you than a raincloud defines the sky.

From this bigger, more powerful perspective, what greatness inside yourself are you willing to reach out and commit to being?  When you make a commitment, great things begin to happen.  Step up and start creating your own success.

For one man, his commitment is to be TBOLITNFL (his story here).  Post your own commitment and step into your greatness.

Engaged employees work harder, are more productive, and actively build enthusiasm among fellow employees and customers.  If you are not the primary customer interface, think about the attitudes of the people in your company who are.  An actively engaged employee is going to go the extra mile to satisfy your customers and feel happy about doing it.

If your employees are not actively engaged (and the average percentage who are is 30%), they are either “not engaged” or worse, “actively disengaged”.  You may think of the actively disengaged as the whiners, complainers and others who spread disgruntlement throughout the organization.  You already know what impact the actively disengaged have on their coworkers – have you thought about how they treat your customers?  They don’t necessarily break procedure, but they are less cheerful, less helpful, and generally less willing to do the right thing for the customer.

So, if you weren’t before, you should now understand why engagement is part of any manager’s job.  It’s linked to critical measures like customer satisfaction, employee turnover, productivity and profit.

Secondly, you might ask, “How can I improve engagement?”  You probably have employees you think will never be engaged, but the average company has 25% of employees “actively disengaged”, while world-class companies only have 8% in this category.  Clearly there are some who cannot be budged out of this category, but most of them can be engaged.  Take responsibility for the level of engagement in your organization.  You can make a difference and you are contributing to the level of engagement you currently have.

But how do you build engagement?

Engagement starts with taking a personal interest in each employee.  Understand what they get out of work, help link their personal values and goals to those of the company or workgroup.  After this, begin to think of employees as assets that need development.  If you had expensive capital equipment on the factory floor, don’t you think you would pay for maintenance and upgrades as needed?  Well, employees are often the largest expense in any company, and yet they don’t get the training, mentoring and career development opportunities that would improve their productivity.

Find out what their strengths are, and find ways of using those on the job.  Find out their interests and look for ways to provide opportunities to grow and learn in areas they are interested in.  Celebrate successes, learn from failures and treat them like the valuable human capital they are.

You won’t be sorry you did.